Our commitment to protecting your data rights under the General Data Protection Regulation
Last updated: October 2024
Lotus-osprey is committed to ensuring the protection of personal data in accordance with the General Data Protection Regulation (GDPR). Although we are based in Australia, we recognise the importance of these standards and apply them to all users who access our services, including those in the European Economic Area (EEA).
Lotus-osprey acts as the data controller for personal information collected through our website and services. This means we determine the purposes and means of processing your personal data and are responsible for its protection.
Contact details:
Lotus-osprey
Level 14, 123 Collins Street
Melbourne VIC 3000, Australia
Email: [email protected]
We process personal data only when we have a lawful basis to do so. The legal bases we rely on include:
If you are in the EEA, you have the following rights regarding your personal data:
You have the right to request a copy of the personal data we hold about you and to verify that we are lawfully processing it.
You have the right to request correction of any inaccurate personal data we hold about you, and to have incomplete data completed.
You have the right to request deletion of your personal data in certain circumstances, such as when the data is no longer necessary for the purposes for which it was collected.
You have the right to request that we restrict the processing of your personal data in certain circumstances, such as when you contest the accuracy of the data.
You have the right to receive your personal data in a structured, commonly used, and machine-readable format, and to transmit that data to another controller.
You have the right to object to processing of your personal data in certain circumstances, including processing for direct marketing purposes.
You have the right not to be subject to a decision based solely on automated processing, including profiling, which produces legal effects concerning you or similarly significantly affects you.
To exercise any of these rights, please contact us at [email protected]. We will respond to your request within one month. In some cases, we may need to extend this period by up to two additional months, depending on the complexity of your request.
We may need to verify your identity before processing your request. There is no fee for exercising your rights, although we may charge a reasonable fee if your request is clearly unfounded or excessive.
As an Australian organisation, we may transfer personal data outside the EEA. When we do so, we ensure appropriate safeguards are in place to protect your data, such as standard contractual clauses approved by the European Commission or ensuring the recipient country has an adequate level of data protection.
We retain personal data only for as long as necessary to fulfil the purposes for which it was collected. Retention periods vary depending on the type of data and the purpose of processing. When your data is no longer needed, we will securely delete or anonymise it.
We implement appropriate technical and organisational measures to ensure a level of security appropriate to the risk, including encryption, access controls, and regular security assessments.
In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, we will notify the relevant supervisory authority within 72 hours of becoming aware of the breach. If the breach is likely to result in a high risk to your rights and freedoms, we will also notify you directly.
If you believe that we have not complied with your data protection rights, you have the right to lodge a complaint with a supervisory authority in the EEA member state where you reside, work, or where the alleged infringement occurred.
We may update this GDPR information from time to time. Any changes will be posted on this page with an updated revision date.
For any questions or concerns regarding our GDPR compliance or to exercise your rights, please contact:
Email: [email protected]
Address: Level 14, 123 Collins Street, Melbourne VIC 3000, Australia